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The player from Portugal had three pending payments of €50 each from December 26th. Despite making additional withdrawals that were approved and paid, the original payments remained pending. The player stated that she had no active bonuses and expressed dissatisfaction with the casino's handling of her withdrawals.
Sorry to hear about this situation. You can send us a letter to [email protected] with the subject "CasinoGuru Review". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.
We had contacted GetSlots, who had stated that the player had not completed the verification process. The player had provided the necessary documents via email, as he couldn't log into his closed account. The casino then had processed his refund, which the player confirmed he had received. The issue had been successfully resolved and the complaint had been closed.
Ведь для спортаАксессуарыГоловные уборыОчкиОбувьБотинкиБутсыКедыКроссовкиМокасины также ЭспадрильиСандалииСланцы вдобавок акваобувьОдеждаБрюкиКуртки и жилетыНижнее белье вдобавок носкиПлавки вдобавок шорты для плаванияСвитеры Спортивные костюмыТермобельеТолстовкиФутболки равным образом полоШортыЭкипировкаАксессуары для плаванияДругая экипировка
We had advised him to be patient as withdrawals could take up to 14 days due to KYC verification or high volume of withdrawal requests. The issue was successfully resolved, the player received his winnings, and we closed the complaint.
In our PinoCasino review, we extensively examined and analyzed the Terms and Conditions of PinoCasino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them.
Что ни говори для спортаБаскетболБегВелоспортВолейболВсе спортивные товарыГорные лыжи как и сноубордЕдиноборстваПлаваниеСкейтбордТанцы равным образом йогаТеннисТрекинг и туризмФитнесФутболХоккей
The player from Germany had won €13,000 and encountered issues with the payout. Despite her account having been verified, the casino did not transfer the winnings and did not respond to her emails.
The player from Romania had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had issues with the withdrawal of 2000 RON, which had been marked as paid but not received.
Рано или поздно у вас возникнет запрос с легальным букмекером (например – заблокируют аккаунт без весомых повсечастно то причин), вы сможете обратиться в ЦУПИС также вернуть свои деньги.
The player from Portugal had reported a delay in her withdrawal request which had been initiated on April 30th, exceeding the stated 72-hour processing period. She had also mentioned inconsistent responses from the casino's chat support. Despite the casino's assurance that the payment had been processed, the player's withdrawals were canceled and the funds were returned to her gaming wallet.
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.
The player from Switzerland had перейти на сайт experienced an issue where her account was abruptly suspended after she had won 350 Euros, which impeded her from withdrawing her winnings. Despite her multiple attempts to reach out to the support team and having provided her bank details repeatedly, she hadn't received any effective assistance.